Security

Quality Fabrics is concerned with keeping the information you submit to us secure and private. We want to provide you with a fast and easy purchase process. We accept credit card payments and provide you with the safety and comfort you demand when ordering on the Internet. Quality Fabrics offers you the advantage of placing your order online using secure servers and encryption. Your purchases, credit card information, and personal data are encrypted and secured through a link to our commerce server. During the completion of your order, you will be linked from our web pages to customized screens on secure server pages. Your information is encrypted during its trip across the Internet to prohibit viewing by a third party.

You may receive a prompt regarding secure and non-secure items showing on a certain page. You can avoid receiving this message in the future by upgrading your browser. If you would like to upgrade your browser, please visit the Netscape download page or the Microsoft Internet Explorer download page.

About Cookies

A "cookie" is a small piece of information that is sent from a Web server to your computer and stored in a file on your hard disk. They act as "labels", showing that you have visited a particular Web page. Many users are concerned with the use of cookies. Quality Fabrics will place a cookie on your hard drive only for the purpose of recognizing you upon return to our site. We do not store your purchase information in this file, instead store it securely in our database. If you delete your cookie, you will just be asked to sign in when you return.

Payment Options

Currency: All prices shown on our pages are in US dollars.

Credit Cards: You can shop at Quality Fabrics online store with confidence knowing that we manage the complex routing of sensitive customer information through secure credit card processing networks. The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.

If you prefer, we can process your transaction by phone, fax or mail. Call us at 404-754-4593 during our business hours, fax us at 770-441-7674 or mail your order to 5500 Oakbrook Pkwy. Suite 250, Norcross, GA 30093.

Checks / Money Orders: You can choose to pay by check or money order. At the time of checkout, choose Check/Money Order from the drop-down menu. After you complete the order on our site, we will wait for your check or money order. When received, we process your check via online services and funds are withdrawn from your account automatically.

PayPal: We also offer PayPal processing, which means that your transaction is transferred to the PayPal's secure site. All cards are accepted and you don't have to have a PayPal account. However, if you do, then completing your transaction is much faster.

Bank Transfer: To pay for your order using direct bank transfer, please request to be contacted for further instructions. Bank transfers are useful if you are a wholesaler or trader and you order large quantities.

Shipping Information

In-Stock Items: We keep most items in stock. In-stock items are shipped within 24 hours for orders placed during normal business hours.

Backorder Items: In addition to over 100 items we keep in stock, we have many hundreds of other designs you can choose from. You can browse through our swatch books, place an order with us, and receive your order within 60-90 days. If you need your items sooner, we can make arrangements for faster delivery.

Shipping Rates

Shipping rates are obtained "live" from the carriers like UPS or FedEx. While we do not have control over the shipping costs, you may compare the rates before you decide what method to use.

Will Call: This option is included for those who live in our warehouse proximity and want to pick up their order at the customer's desk.

UPS: Tracking is available and you can check the shipping status online. UPS offers a variety of shipping methods, from Ground to 2nd Day Air to Next Day Air and others. At checkout, please select your choice.

FedEx: Tracking is available and you can check the shipping status online. FedEx offers a variety of shipping methods, from Ground to 2nd Day Air to Next Day Air and others. At checkout, please select your choice.

Return Policy

We hope that you will be completely satisfied with our products and always come back to order more. However, if you wish to return a package, please make sure the package is in "like new" condition, possibly using the original packaging. Shipping charges will not be refunded and a restocking fee may be imposed.

Returning is also allowed if damage has occurred while in transit. Please, check the integrity of the package at the time of delivery. If damage is noted, reject the package, return it to the carrier, and notify us by email. We will re-send a new package in the shortest time possible.