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F.A.Q....
 

 Table of Contents

  1. How do I register as a new user ?

  2. What type of account will I open ?

  3. I registered. Why can't I see ... ?

  4. How are prices displayed on your site?

  5. What is the min. qty. requirement?

  6. Can I become an affiliate ?

  1. Can I see product detail without registering ?

  2. Where can I find my previous orders ?

  3. Can I track an order status ?

  4. What are the shipping costs ?

  5. What types of payment do you accept ?

  6. Do you allow returns ?

 


How do I register as a new user ?

Registration on our site is easy and secure. If you reside or do business in Georgia, you also need to fax us a copy of your Sales Tax ID (certificate issued by the Georgia Department of Revenue). If you fail to provide a copy of your Sales Tax ID, you will be charged sales tax in Georgia.

Register A New Account Here

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What type of account will I open ?

When you register, we will determine whether you are a designer, a wholesaler, or a retail customer. Our Review Department will complete the setup based on the information you submit. To qualify as a wholesaler, you need to order in large quantities. You can read more by clicking the links on the top left navigation.

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I registered. Why can't I see your products and access secure pages ?

You need to fax in your copy of the Sales Tax Certificate if residing in Georgia. After we verify your credentials and activate your account based on the customer type you select, you will be able to see our product detail pages and shop online according to the price level selected.

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How are prices displayed on your site ?

Prices are displayed based on your login information, according to the type of account you registered with us.

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What is the minimum quantity requirement ?

There is no minimum quantity requirement for the designer level. For the wholesale level, the minimum quantity required varies from item to item, however, any order should have a value of at least $1000.00. Please contact us for additional information should you inquire about a specific item requirement.

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Can I become an affiliate ?

Yes. If you own a website and would like to advertise/sell our products, contact us and request to set up an Affiliate account.

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Can I see your product details without registering ?

Yes. However, to see the prices per your customer level you need to register/login.

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Where can I find my previous orders ?

First, you need to login. Then click on My Account button (top of page). There you can view/update your information and view/check the status/history of your orders.

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Can I track the status of an order placed online ?

Yes. Go to http://www.myqualityfabrics.com/tracking.asp and follow the instructions.

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What are the shipping costs  ?

Shipping rates are obtain automatically from the carrier at the time of checkout. We have no control over the rates, and we never charge a handling fee. Our standard methods are UPS Ground and FedEx Ground but other options are also available. At checkout you will be able to choose which carrier and which service you want. For an estimate, in the cart view enter your ZIP code and the click on "Update Totals" button. This will give you an estimated shipping cost for the FedEx Ground service (default).

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What types of payment do you accept ?

We accept payment by credit card, check, money order, and direct bank transfer. At checkout, select from the down-arrow which type of payment you are going to use. If paying by check, money order, or bank transfer, confirmation of payment is needed before we ship the product to you.

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Do you allow returns ?

Yes, if the product is in like-new condition, not cut, and not used in any manner. If you decide to return a product, please make sure you call in to obtain a return authorization number. Initial shipping costs cannot be reimbursed and a restocking fee may be imposed. You will also have to pay for shipping the product back to us.

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Free Shipping

We are pleased to announce that we are able to offer free shipping in the United States for orders of $100.00 or more. We use UPS Ground and you can check the status of your order right here on our web site.

Quality Fabrics
5500 Oakbrook Pkwy.
Suite 250
Norcross, GA 30093
Tel: 404-754-4593
Fax: 770-441-7674

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